{"id":"anthropics-knowledge-work-plugins-customer-support-skills-draft-response-skill-md","title":"draft-response","type":"skill","industry":"customer-service","roles":["support-agent"],"summary":"Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.","summary_lang":"en","source_url":"https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/draft-response/SKILL.md","raw_url":"https://raw.githubusercontent.com/SiinXu/agent-academy/main/data/originals/anthropics-knowledge-work-plugins-customer-support-skills-draft-response-skill-md.md","upstream_raw_url":"https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/draft-response/SKILL.md","repo":"anthropics/knowledge-work-plugins","author":"anthropics","license":"Apache-2.0","redistributable":true,"content_policy":"mirror-with-attribution","original":{"kind":"full","license":"Apache-2.0","url":"https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/draft-response/SKILL.md"},"install":"npx skills add anthropics/knowledge-work-plugins --skill draft-response","security":{"audited":false,"executes_code":false,"needs_credentials":false,"writes_external":false},"metrics":{"repo_stars":29728,"repo_pushed_at":"2026-10-15"},"course_step":"3-learn-rules","status":"active","first_seen":"2026-10-15T10:15:30Z","updated_at":"2026-10-15T10:15:30Z","checked_at":"2026-10-15T10:15:30Z","http_status":{"source":200},"page":"https://academy.incidental.site/r/anthropics-knowledge-work-plugins-customer-support-skills-draft-response-skill-md/","source":"seed"}