{"id":"anthropics-knowledge-work-plugins-customer-support","title":"Customer Support plugin (Anthropic knowledge-work-plugins)","type":"plugin","industry":"customer-service","roles":["support-agent","knowledge-base-editor"],"summary":"A customer support plugin primarily designed for [Cowork](https://claude.com/product/cowork), Anthropic's agentic desktop application — though it also works in Claude Code. Provides ticket triage, escalation management, response drafting, customer research, and knowledge base authoring for support t","summary_lang":"en","source_url":"https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support","raw_url":"https://raw.githubusercontent.com/SiinXu/agent-academy/main/data/mirror/anthropics-knowledge-work-plugins-customer-support.md","upstream_raw_url":"https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/README.md","repo":"anthropics/knowledge-work-plugins","author":"anthropics","license":"Apache-2.0","redistributable":true,"content_policy":"mirror-with-attribution","original":{"kind":"full","license":"Apache-2.0","url":"https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support"},"install":"claude plugin marketplace add anthropics/knowledge-work-plugins","security":{"audited":false,"executes_code":false,"needs_credentials":false,"writes_external":false},"metrics":{"repo_stars":29728,"repo_pushed_at":"2026-10-15"},"course_step":"4-do-it","status":"active","first_seen":"2026-10-15T10:15:30Z","updated_at":"2026-10-15T10:15:30Z","checked_at":"2026-10-15T10:15:30Z","http_status":{"source":200},"page":"https://academy.incidental.site/r/anthropics-knowledge-work-plugins-customer-support/","source":"seed"}