{"id":"anthropics-knowledge-work-plugins-small-business-skills-review-reputation","title":"review-reputation","type":"skill","industry":"product","roles":["general"],"summary":"Watches what customers are saying in public and in private, then does something about it. Aggregates Google, Yelp, and Facebook reviews alongside disputes, tickets, and email into themes backed by verbatim quotes; drafts a reply to every review in the owner's own voice for approval; spots customers who have gone quiet or look likely to leave; and drafts win-back offers for the ones worth keeping. With Shopify…","summary_lang":"en","source_url":"https://github.com/anthropics/knowledge-work-plugins/blob/main/small-business/skills/review-reputation/SKILL.md","raw_url":"https://raw.githubusercontent.com/SiinXu/agent-academy/main/data/mirror/anthropics-knowledge-work-plugins-small-business-skills-review-reputation.md","upstream_raw_url":"https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/small-business/skills/review-reputation/SKILL.md","repo":"anthropics/knowledge-work-plugins","author":"anthropics","license":"Apache-2.0","redistributable":true,"content_policy":"mirror-with-attribution","original":{"kind":"full","license":"Apache-2.0","url":"https://github.com/anthropics/knowledge-work-plugins/blob/main/small-business/skills/review-reputation/SKILL.md"},"install":"npx skills add anthropics/knowledge-work-plugins --skill review-reputation","security":{"audited":false,"executes_code":false,"needs_credentials":false,"writes_external":false},"metrics":{"repo_stars":29734,"repo_pushed_at":"2026-10-15"},"course_step":"3-learn-rules","status":"active","first_seen":"2026-10-15T10:15:30Z","updated_at":"2026-10-15T10:15:30Z","checked_at":"2026-10-15T10:15:30Z","http_status":{"source":200},"page":"https://academy.incidental.site/r/anthropics-knowledge-work-plugins-small-business-skills-review-reputation/","source":"github"}