{"id":"anthropics-knowledge-work-plugins-small-business-skills-ticket-deflector","title":"ticket-deflector","type":"skill","industry":"product","roles":["general"],"summary":"Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support desk (Zoho Desk), drafts a tone-matched reply in the owner's writing voice, and can issue a refund through the payments connector with explicit owner approval. With Shopify connected it also runs a proactive…","summary_lang":"en","source_url":"https://github.com/anthropics/knowledge-work-plugins/blob/main/small-business/skills/ticket-deflector/SKILL.md","raw_url":"https://raw.githubusercontent.com/SiinXu/agent-academy/main/data/mirror/anthropics-knowledge-work-plugins-small-business-skills-ticket-deflector.md","upstream_raw_url":"https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/small-business/skills/ticket-deflector/SKILL.md","repo":"anthropics/knowledge-work-plugins","author":"anthropics","license":"Apache-2.0","redistributable":true,"content_policy":"mirror-with-attribution","original":{"kind":"full","license":"Apache-2.0","url":"https://github.com/anthropics/knowledge-work-plugins/blob/main/small-business/skills/ticket-deflector/SKILL.md"},"install":"npx skills add anthropics/knowledge-work-plugins --skill ticket-deflector","security":{"audited":false,"executes_code":false,"needs_credentials":false,"writes_external":false},"metrics":{"repo_stars":29734,"repo_pushed_at":"2026-10-15"},"course_step":"3-learn-rules","status":"active","first_seen":"2026-10-15T10:15:30Z","updated_at":"2026-10-15T10:15:30Z","checked_at":"2026-10-15T10:15:30Z","http_status":{"source":200},"page":"https://academy.incidental.site/r/anthropics-knowledge-work-plugins-small-business-skills-ticket-deflector/","source":"github"}