# Customer Support Voice Agent

- type: case
- industry: customer-service
- roles: support-agent
- source: https://github.com/Shubhamsaboo/awesome-llm-apps/tree/main/voice_ai_agents/customer_support_voice_agent
- license: Apache-2.0 (mirror-with-attribution)
- needs_credentials: false
- writes_external: false
- updated_at: 2026-10-15T10:15:30Z

An OpenAI SDK powered customer support agent application that delivers voice-powered responses to questions about your knowledge base using OpenAI's GPT-4o and TTS capabilities. The system crawls through documentation websites with Firecrawl, processes the content into a searchable knowledge base with Qdrant, and provides both text and voice responses to user queries.

---

Mirrored from https://github.com/Shubhamsaboo/awesome-llm-apps/tree/main/voice_ai_agents/customer_support_voice_agent under Apache-2.0. The original is authoritative.

# 🎙️ Customer Support Voice Agent

### 🎓 FREE Step-by-Step Tutorial 
**👉 [Click here to follow our complete step-by-step tutorial](https://www.theunwindai.com/p/build-a-customer-support-voice-agent) and learn how to build this from scratch with detailed code walkthroughs, explanations, and best practices.**

An OpenAI SDK powered customer support agent application that delivers voice-powered responses to questions about your knowledge base using OpenAI's GPT-4o and TTS capabilities. The system crawls through documentation websites with Firecrawl, processes the content into a searchable knowledge base with Qdrant, and provides both text and voice responses to user queries.

## Features

- Knowledge Base Creation

  - Crawls documentation websites using Firecrawl
  - Stores and indexes content using Qdrant vector database
  - Generates embeddings for semantic search capabilities using FastEmbed
- **AI Agent Team**
  - **Documentation Processor**: Analyzes documentation content and generates clear, concise responses to user queries
  - **TTS Agent**: Converts text responses into natural-sounding speech with appropriate pacing and emphasis
  - **Voice Customization**: Supports multiple OpenAI TTS voices:
    - alloy, ash, ballad, coral, echo, fable, onyx, nova, sage, shimmer, verse

- **Interactive Interface**
  - Clean Streamlit UI with sidebar configuration
  - Real-time documentation search and response generation
  - Built-in audio player with download capability
  - Progress indicators for system initialization and query processing

## How to Run

1. **Setup Environment**
   ```bash
   # Clone the repository
   git clone https://github.com/Shubhamsaboo/awesome-llm-apps.git
   cd awesome-llm-apps/voice_ai_agents/customer_support_voice_agent
   
   # Install dependencies
   pip install -r requirements.txt
   ```

2. **Configure API Keys**
   - Get OpenAI API key from [OpenAI Platform](https://platform.openai.com)
   - Get Qdrant API key and URL from [Qdrant Cloud](https://cloud.qdrant.io)
   - Get Firecrawl API key for documentation crawling

3. **Run the Application**
   ```bash
   streamlit run customer_support_voice_agent.py
   ```

4. **Use the Interface**
   - Enter API credentials in the sidebar
   - Input the documentation URL you want to learn about
   - Select your preferred voice from the dropdown
   - Click "Initialize System" to process the documentation
   - Ask questions and receive both text and voice responses

## Features in Detail

- **Knowledge Base Creation**
  - Builds a searchable knowledge base from your documentation
  - Preserves document structure and metadata
  - Supports multiple page crawling (limited to 5 pages per default configuration)

- **Vector Search**
  - Uses FastEmbed for generating embeddings
  - Semantic search capabilities for finding relevant content
  - Efficient document retrieval using Qdrant

- **Voice Generation**
  - High-quality text-to-speech using OpenAI's TTS models
  - Multiple voice options for customization
  - Natural speech patterns with proper pacing and emphasis