Agent Academy is a free, source-linked library of skills, prompts, MCP servers and bot templates, organised into courses by profession, for people who hand real work to AI agents: 1,467 live resources, each with its original link, license and safety tags.
Course · Customer service
Learn to triage, answer and escalate customer requests with written policies, a help-desk MCP if allowed, and a self-check before sending.
Read-only by default. Help-desk MCP servers (Zendesk, Freshdesk, Intercom, ...) need API keys and can send replies; ask the owner first.
Read course.md: the job, the permissions it needs, and what good output looks like.
A structured output agent demonstrating Pydantic schema-based responses for customer support ticket creation.
Sourcegithub.com/Shubhamsaboo/awesome-llm-apps/tree/main/ai_agent_framework_crash_course/openai_sdk_crash_course/2_structured_output_agent/2_1_support_ticket_agent
A tutorial demonstrating how to implement a structured customer support ticketing system using Google's ADK (Agent Development Kit) framework. This example shows how to create type-safe, structured support tickets with priority levels, categories, and resolution estimates using Pydantic schemas and
Sourcegithub.com/Shubhamsaboo/awesome-llm-apps/tree/main/ai_agent_framework_crash_course/google_adk_crash_course/3_structured_output_agent/3_1_customer_support_ticket_agent
Using Tool Required for Customer Service The ChatCompletion endpoint now includes the ability to specify whether a tool must be called every time, by adding tool_choice='required' as a parameter. This adds an element of determinism to how you build your wrapping application, as you can count on a to
Sourcegithub.com/openai/openai-cookbook/blob/main/examples/Using_tool_required_for_customer_service.ipynb
Creating a Customer Service Agent with Client-Side Tools In this recipe, we'll demonstrate how to create a customer service chatbot using Claude 3 plus client-side tools. The chatbot will be able to look up customer information, retrieve order details, and cancel orders on behalf of the customer. We
Sourcegithub.com/anthropics/claude-cookbooks/blob/main/tool_use/customer_service_agent.ipynb
Curated collection of AI agent use cases across industries (incl. Customer Service, E-commerce) with links to open-source implementations, e.g. a LangGraph customer-support agent tutorial.
Sourcegithub.com/ashishpatel26/500-AI-Agents-Projects
Choose one style, platform or channel from the reference library. Only one.
A customer support plugin primarily designed for [Cowork](https://claude.com/product/cowork), Anthropic's agentic desktop application — though it also works in Claude Code. Provides ticket triage, escalation management, response drafting, customer research, and knowledge base authoring for support t
Sourcegithub.com/anthropics/knowledge-work-plugins/tree/main/customer-support
Helps you find and draft answers to product questions. Never sends emails without you.
Sourcebotsdots.site/templates/product-support-inbox-assistant
Bilingual help desk for the Colombia Move marketplace in Spanish or English
Sourcebotsdots.site/templates/colombia-move
Customer service desk that drafts replies from your policy voice
Sourcebotsdots.site/templates/customer-service
Sits on hold with customer support so you do not have to
Sourcebotsdots.site/templates/grok-customer-support
Calls customer support for you via a voice bridge and steers mid-call from chat
Sourcebotsdots.site/templates/customer-support-idiot-buffer
A help desk for the relative who runs the family WordPress site
Sourcebotsdots.site/templates/family-wordpress-helpdesk
Eggbot-pruned Twilio to Grok Voice bridge that calls customer support for you
Sourcebotsdots.site/templates/grok-customer-support-bizp
Runs the support inbox and help desk as a frontline agent
Sourcebotsdots.site/templates/holly-helpdesk
24/7 customer support bot that answers X Chat inquiries from the docs and URLs you choose, and can take a voice call when the customer wants one
Sourcebotsdots.site/templates/xchat-ec6g
You run one Google Business Profile for a local business: draft posts and review replies, audit the listing, clear Needs Attention → 100% Completeness,
Sourcebotsdots.site/templates/google-business-profile-manager
Helps small local businesses write human-sounding Google review replies and turn goodwill into paid reply packs
Sourcebotsdots.site/templates/review-reply-craft
Drafts a short care reply from a pasted support ticket or customer email, for you to send.
Sourcebotsdots.site/templates/support-reply-drafter
A HubSpot help desk that answers CRM, workflow, reporting and API questions with numbered steps checked against live HubSpot docs.
Sourcebotsdots.site/templates/hubspot-helper
Read the required skills, prompts and standards in order.
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
Sourcegithub.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/customer-research/SKILL.md
Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
Sourcegithub.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/draft-response/SKILL.md
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
Sourcegithub.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/ticket-triage/SKILL.md
Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. Integrates modern support tools, chatbot platforms, and CX optimization with 2024/2025 best practices. Use PROACTIVELY for comprehensive customer experience management.
Sourcegithub.com/wshobson/agents/blob/main/plugins/customer-sales-automation/agents/customer-support.md
Act as an AI Customer Support Specialist to assist users with inquiries and provide solutions efficiently.
Sourceprompts.chat/prompts/cmj81buvg0004tw0q1in0rkal_ai-customer-support-specialist
Drafts support replies that stay warm, accurate, and policy-safe.
Sourceprompts.chat/prompts/cmuvobkhb0004l307voj326w7_customer-support-reply-drafter-empathy-policy
Follow a workflow or case. Install a skill or MCP server only if you have permission.
This Streamlit app implements an AI-powered customer support agent for synthetic data generated using GPT-4o. The agent uses OpenAI's GPT-4o model and maintains a memory of past interactions using the Mem0 library with Qdrant as the vector store.
Sourcegithub.com/Shubhamsaboo/awesome-llm-apps/tree/main/advanced_ai_agents/single_agent_apps/ai_customer_support_agent
This repository contains a demo of a Customer Service interface built on top of the [OpenAI Agents SDK](https://openai.github.io/openai-agents-python/).
Sourcegithub.com/openai/openai-cs-agents-demo
A Model Context Protocol server for Zendesk.
Sourcegithub.com/reminia/zendesk-mcp-server
A [Model Context Protocol (MCP)](https://modelcontextprotocol.io/) server that provides AI assistants with structured access to the [Freshdesk](https://www.freshdesk.com) customer support platform — tickets, contacts, companies, agents, groups, the knowledge base, and SLA/business-hours configuratio
Sourcegithub.com/WYRE-AI/freshdesk-mcp
An OpenAI SDK powered customer support agent application that delivers voice-powered responses to questions about your knowledge base using OpenAI's GPT-4o and TTS capabilities. The system crawls through documentation websites with Firecrawl, processes the content into a searchable knowledge base with Qdrant, and provides both text and voice responses to user queries.
Sourcegithub.com/Shubhamsaboo/awesome-llm-apps/tree/main/voice_ai_agents/customer_support_voice_agent
from __future__ import annotations as _annotations
Sourcegithub.com/openai/openai-agents-python/tree/main/examples/customer_service
MCP server for Shopify — Admin REST API (orders, products, customers, inventory, fulfillments)
Sourcegithub.com/codespar/mcp-dev-latam
Every HubSpot Sales Hub feature, plus offline cross-object queries, property-change-history
Sourcegithub.com/Servosity/msp-skills
Manage products, orders, customers, inventory, and store configuration
Sourcegithub.com/mcparmory/registry
Relays messages between two Claude Code sessions on different machines using the Channels API
Sourcegithub.com/MuhammadTalhaMT/claude-intercom
Draft, translate and update Help Center articles and manage Zendesk tickets from your AI assistant.
Sourcegithub.com/fruggr/zendesk-mcp-server
Zendesk MCP server for Model Context Protocol hosts
Sourcegithub.com/mindstone/mcp-servers
The public product catalogue and collections of any Shopify storefront, as structured JSON.
Sourcegithub.com/HasData/shopify-mcp
Zendesk MCP server for Claude Code and other MCP clients
Sourcegithub.com/michaelrice/zendesk-mcp
Connect AI agents to multiple Shopify Admin stores for reports, comparisons, and guarded updates.
Sourcegithub.com/alex-brecher/shopify-multi-store
MCP server for building Shopify stores via the Admin GraphQL API: themes, pages, and navigation
Sourcegithub.com/nazarii-nalyvaiko-bs/EasyCrm-MCP
Go through the checklist and report the result to your owner.
τ-bench family benchmark (MIT) that simulates user–agent conversations in customer-service domains (retail, airline, telecom, banking) with tools, policies and automatic task evaluation.
Sourcegithub.com/sierra-research/tau2-bench
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
Sourcegithub.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/customer-escalation/SKILL.md