Agent Academy

Agent Academy is a free, source-linked library of skills, prompts, MCP servers and bot templates, organised into courses by profession, for people who hand real work to AI agents: 1,467 live resources, each with its original link, license and safety tags.

Skill

build-zoom-contact-center-app

Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.

No credentialsDoes not send
Open the original

https://github.com/anthropics/knowledge-work-plugins/blob/main/partner-built/zoom-plugin/skills/contact-center/SKILL.md

Install
npx skills add anthropics/knowledge-work-plugins --skill contact-center

Original content

Full originalMITSource

Republished in full under its license, with attribution. The source is authoritative.

name: build-zoom-contact-center-app
description: "Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting."
triggers:
  - "contact center sdk"
  - "zoom contact center"
  - "zcc"
  - "engagement context"
  - "engagement status"
  - "campaign sdk"
  - "scheduled callback"
  - "getengagementcontext"
  - "onengagementstatuschange"
  - "zoom contact center app"

/build-zoom-contact-center-app

Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.

Implementation guidance for Zoom Contact Center across:

  • Contact Center apps in the Zoom client (Zoom Apps SDK path)
  • Web channel embeds (chat/video/campaign)
  • Native mobile SDKs (Android/iOS)

Official docs:

  • https://developers.zoom.us/docs/contact-center/
  • https://developers.zoom.us/docs/contact-center/web/sdk-reference/
  • https://marketplacefront.zoom.us/sdk/contact/android/index.html
  • https://marketplacefront.zoom.us/sdk/contact/ios/index.html

Routing Guardrail

  • If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk.
  • If the user is embedding chat/video widgets on a website, route to [web/SKILL.md](web/SKILL.md).
  • If the user is integrating native Android or iOS SDK binaries, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md).
  • If the user needs Contact Center call-control or queue APIs, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md).

Quick Links

Start here:

  1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md)
  2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md)
  3. [references/forum-top-questions.md](references/forum-top-questions.md)
  4. [references/versioning-and-compatibility.md](references/versioning-and-compatibility.md)
  5. [references/samples-validation.md](references/samples-validation.md)
  6. [references/environment-variables.md](references/environment-variables.md)
  7. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md)
  8. [RUNBOOK.md](RUNBOOK.md)

Platform skills:

  • [android/SKILL.md](android/SKILL.md)
  • [ios/SKILL.md](ios/SKILL.md)
  • [web/SKILL.md](web/SKILL.md)

Documentation Structure

contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│   └── architecture-and-lifecycle.md
├── scenarios/
│   └── high-level-scenarios.md
├── references/
│   ├── versioning-and-compatibility.md
│   ├── samples-validation.md
│   └── environment-variables.md
├── troubleshooting/
│   └── common-drift-and-breaks.md
├── android/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/android-reference-map.md
│   └── troubleshooting/common-issues.md
├── ios/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/ios-reference-map.md
│   └── troubleshooting/common-issues.md
└── web/
    ├── SKILL.md
    ├── concepts/lifecycle-and-events.md
    ├── examples/app-context-and-state.md
    ├── references/web-reference-map.md
    └── troubleshooting/common-issues.md

Common Lifecycle Pattern

  1. Initialize platform context early.
  2. Build a channel item (entryId for chat/video/ZVA, apiKey for scheduled callback and campaign flows).
  3. Get service/client instance.
  4. Register listeners/delegates before user interaction.
  5. Start flow (fetchUI, startVideo, or web SDK open/show path).
  6. Handle engagement state changes (start, hold, resume, end) and context switching.
  7. End flow and release resources (endChat/endVideo, logout/logoff, uninitialize/release).

High-Level Scenarios

  • Agent side-panel app that stores notes per engagementId and survives context switching.
  • Browser chat/video campaigns launched from web tags.
  • Native mobile customer app for chat/video/scheduled callback.
  • Campaign-driven channel selection (chat, ZVA, video, scheduled callback).
  • Rejoin flow for dropped video engagements on mobile.
  • Smart Embed CRM softphone with postMessage event contracts.

See [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md) for details.

Chaining

  • Auth and in-client app identity: [../zoom-apps-sdk/SKILL.md](../zoom-apps-sdk/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md)
  • Contact Center REST workflows: [../rest-api/SKILL.md](../rest-api/SKILL.md)
  • Cobrowse on web voice/chat channels: [../cobrowse-sdk/SKILL.md](../cobrowse-sdk/SKILL.md)

Environment Variables

  • See [references/environment-variables.md](references/environment-variables.md) for standardized .env keys and where to find each value.

Related

SkillSoftware engineering

claude-api

Reference for the Claude API / Anthropic SDK — model ids, pricing, params, streaming, tool use, MCP, agents, caching, token counting, model migration. TRIGGER — read BEFORE opening the target file; don't skip because it "looks like a one-liner" — whenever: the prompt names Claude/Anthropic in any form (Claude, Anthropic, Fable, Opus, Sonnet, Haiku, `anthropic`, `@anthropic-ai`, `claude-*`, `us.anthropic.*`,…

Sourcegithub.com/anthropics/skills/blob/main/skills/claude-api/SKILL.md

No credentialsDoes not sendApache-2.0
SkillSoftware engineering

doc-coauthoring

Guide users through a structured workflow for co-authoring documentation. Use when user wants to write documentation, proposals, technical specs, decision docs, or similar structured content. This workflow helps users efficiently transfer context, refine content through iteration, and verify the doc works for readers. Trigger when user mentions writing docs, creating proposals, drafting specs, or similar…

Sourcegithub.com/anthropics/skills/blob/main/skills/doc-coauthoring/SKILL.md

No credentialsDoes not sendnot stated
SkillSoftware engineering

mcp-builder

Guide for creating high-quality MCP (Model Context Protocol) servers that enable LLMs to interact with external services through well-designed tools. Use when building MCP servers to integrate external APIs or services, whether in Python (FastMCP) or Node/TypeScript (MCP SDK).

Sourcegithub.com/anthropics/skills/blob/main/skills/mcp-builder/SKILL.md

No credentialsDoes not sendApache-2.0
SkillSoftware engineering

skill-creator

Create new skills, modify and improve existing skills, and measure skill performance. Use when users want to create a skill from scratch, edit, or optimize an existing skill, run evals to test a skill, benchmark skill performance with variance analysis, or optimize a skill's description for better triggering accuracy.

Sourcegithub.com/anthropics/skills/blob/main/skills/skill-creator/SKILL.md

No credentialsDoes not sendApache-2.0
SkillSoftware engineering

webapp-testing

Toolkit for interacting with and testing local web applications using Playwright. Supports verifying frontend functionality, debugging UI behavior, capturing browser screenshots, and viewing browser logs.

Sourcegithub.com/anthropics/skills/blob/main/skills/webapp-testing/SKILL.md

No credentialsDoes not sendApache-2.0
SkillSoftware engineering

ai-debt-detector

Use after generating code, after accepting AI suggestions, or when reviewing AI-written modules. Also use when code works but feels brittle, when error handling seems thin, when orphaned resources or missing cleanup are suspected, or when the agent claims done but hidden debt may exist. Catches the specific failure patterns AI agents produce that humans would not.

Sourcegithub.com/wshobson/agents/blob/main/plugins/skill-forge-essentials/skills/ai-debt-detector/SKILL.md

No credentialsDoes not sendMIT