Agent Academy

Agent Academy is a free, source-linked library of skills, prompts, MCP servers and bot templates, organised into courses by profession, for people who hand real work to AI agents: 1,467 live resources, each with its original link, license and safety tags.

Skill

build-zoom-virtual-agent

Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.

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Open the original

https://github.com/anthropics/knowledge-work-plugins/blob/main/partner-built/zoom-plugin/skills/virtual-agent/SKILL.md

Install
npx skills add anthropics/knowledge-work-plugins --skill virtual-agent

Original content

Full originalMITSource

Republished in full under its license, with attribution. The source is authoritative.

name: build-zoom-virtual-agent
description: "Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting."
triggers:
  - "virtual agent"
  - "zva"
  - "virtual assistant sdk"
  - "knowledge base sync"

/build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across:

  • Web campaign/chat embeds.
  • Android WebView wrappers.
  • iOS WKWebView wrappers.
  • Knowledge-base sync and custom API ingestion.

Official docs:

  • https://developers.zoom.us/docs/virtual-agent/
  • https://developers.zoom.us/docs/virtual-agent/web/
  • https://developers.zoom.us/docs/virtual-agent/android/
  • https://developers.zoom.us/docs/virtual-agent/ios/

Routing Guardrail

  • If the user is implementing Contact Center app surfaces inside Zoom client, chain with [../contact-center/SKILL.md](../contact-center/SKILL.md).
  • If the user needs backend knowledge-base CRUD or automation scripts, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md).
  • If the user asks only for website bot embed and campaign controls, stay on [web/SKILL.md](web/SKILL.md).
  • If the user asks for mobile native wrappers around web chat, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md).

Quick Links

  1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md)
  2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md)
  3. [references/versioning-and-drift.md](references/versioning-and-drift.md)
  4. [references/samples-validation.md](references/samples-validation.md)
  5. [references/environment-variables.md](references/environment-variables.md)
  6. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md)
  7. [RUNBOOK.md](RUNBOOK.md)

Platform skills:

  • [web/SKILL.md](web/SKILL.md)
  • [android/SKILL.md](android/SKILL.md)
  • [ios/SKILL.md](ios/SKILL.md)

Common Lifecycle Pattern

  1. Configure campaign or entry ID in Virtual Agent admin.
  2. Initialize SDK in web or WebView container.
  3. Wait for readiness (zoomCampaignSdk:ready or waitForReady()) before calling APIs.
  4. Register bridge handlers (exitHandler, commonHandler, support_handoff) when native orchestration is needed.
  5. Handle conversation lifecycle (engagement_started, engagement_ended) and UI state.
  6. End chat (endChat) and clean up listeners.

High-Level Scenarios

  • Website campaign launcher with contextual customer attributes.
  • Mobile app WebView chat with native close/handoff bridge.
  • External URL handling via system browser vs in-app browser policy.
  • Knowledge-base sync from external systems using custom API connector.
  • Cross-team support flow that escalates from bot to live support with handoff payload.

Chaining

  • Contact Center app/web/mobile patterns: [../contact-center/SKILL.md](../contact-center/SKILL.md)
  • OAuth app setup and tokens: [../oauth/SKILL.md](../oauth/SKILL.md)
  • API workflows for KB automation: [../rest-api/SKILL.md](../rest-api/SKILL.md)
  • Event-driven backend follow-up: [../webhooks/SKILL.md](../webhooks/SKILL.md)

Operations

  • [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

Related

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claude-api

Reference for the Claude API / Anthropic SDK — model ids, pricing, params, streaming, tool use, MCP, agents, caching, token counting, model migration. TRIGGER — read BEFORE opening the target file; don't skip because it "looks like a one-liner" — whenever: the prompt names Claude/Anthropic in any form (Claude, Anthropic, Fable, Opus, Sonnet, Haiku, `anthropic`, `@anthropic-ai`, `claude-*`, `us.anthropic.*`,…

Sourcegithub.com/anthropics/skills/blob/main/skills/claude-api/SKILL.md

No credentialsDoes not sendApache-2.0
SkillSoftware engineering

doc-coauthoring

Guide users through a structured workflow for co-authoring documentation. Use when user wants to write documentation, proposals, technical specs, decision docs, or similar structured content. This workflow helps users efficiently transfer context, refine content through iteration, and verify the doc works for readers. Trigger when user mentions writing docs, creating proposals, drafting specs, or similar…

Sourcegithub.com/anthropics/skills/blob/main/skills/doc-coauthoring/SKILL.md

No credentialsDoes not sendnot stated
SkillSoftware engineering

mcp-builder

Guide for creating high-quality MCP (Model Context Protocol) servers that enable LLMs to interact with external services through well-designed tools. Use when building MCP servers to integrate external APIs or services, whether in Python (FastMCP) or Node/TypeScript (MCP SDK).

Sourcegithub.com/anthropics/skills/blob/main/skills/mcp-builder/SKILL.md

No credentialsDoes not sendApache-2.0
SkillSoftware engineering

skill-creator

Create new skills, modify and improve existing skills, and measure skill performance. Use when users want to create a skill from scratch, edit, or optimize an existing skill, run evals to test a skill, benchmark skill performance with variance analysis, or optimize a skill's description for better triggering accuracy.

Sourcegithub.com/anthropics/skills/blob/main/skills/skill-creator/SKILL.md

No credentialsDoes not sendApache-2.0
SkillSoftware engineering

webapp-testing

Toolkit for interacting with and testing local web applications using Playwright. Supports verifying frontend functionality, debugging UI behavior, capturing browser screenshots, and viewing browser logs.

Sourcegithub.com/anthropics/skills/blob/main/skills/webapp-testing/SKILL.md

No credentialsDoes not sendApache-2.0
SkillSoftware engineering

ai-debt-detector

Use after generating code, after accepting AI suggestions, or when reviewing AI-written modules. Also use when code works but feels brittle, when error handling seems thin, when orphaned resources or missing cleanup are suspected, or when the agent claims done but hidden debt may exist. Catches the specific failure patterns AI agents produce that humans would not.

Sourcegithub.com/wshobson/agents/blob/main/plugins/skill-forge-essentials/skills/ai-debt-detector/SKILL.md

No credentialsDoes not sendMIT