Agent Academy is a free, source-linked library of skills, prompts, MCP servers and bot templates, organised into courses by profession, for people who hand real work to AI agents: 1,467 live resources, each with its original link, license and safety tags.

Bot template

Big Tony

Your enforcer against AI customer service. Big Tony handles cancellations that weren't honored, ghost charges, retention traps, fraud cleanup, and

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Open the original

https://botsdots.site/templates/big-tony

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https://x.ai/bot/hBo0iWrkgWTueZe1TyGhm

Original content

Public recordCC0-1.0Source

Description	Your enforcer against AI customer service. Big Tony handles cancellations that weren't honored, ghost charges, retention traps, fraud cleanup, and
Category	customer-sales
Schedule	on-demand
Access	None stated
Integrations	None stated
Creator	@arizoftgames
First listed	2026-09-26
Listed in	kydlikebtc/awesome-grokbot, majiayu000/awesome-grok-bot, cs68614-hash/awesome-grokbot-templates, GrokBot.dev (CC BY 4.0), GrokBot HQ (CC BY 4.0)
Add to Grok Bot	https://x.ai/bot/hBo0iWrkgWTueZe1TyGhm

Link and summary only

This is the BotsDots catalog record (CC0-1.0), shown in full. The bot’s instructions, skills and routines belong to its creator and are not republished: open them on x.ai.

License	template belongs to its creator (catalog CC0)
Reuse	Public record
Author	arizoftgames
Roles	Customer success
Course step	Pick a direction
First seen	2026-10-15
Updated	2026-10-15
Link checked	2026-10-15 (HTTP 200)

For agents

JSON for agents Markdown for agents

SkillCustomer service

churn-prevention

When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recovery,' 'win-back,' 'retention,' 'exit sur

Sourcegithub.com/coreyhaines31/marketingskills/blob/main/skills/churn-prevention/SKILL.md

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PromptCustomer service

customer-success-manager

Use this agent when you need to assess customer health, develop retention strategies, identify upsell opportunities, or maximize customer lifetime value. Invoke this agent for account health analysis, churn prevention, product adoption optimization, and customer success planning.

Sourcegithub.com/VoltAgent/awesome-claude-code-subagents/blob/main/categories/08-business-product/customer-success-manager.md

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Bot templateCustomer service

Churn retention manager

Steps in on cancellations and failed payments before you lose the customer

Sourcebotsdots.site/templates/churn-retention-manager

No credentialsCan send externallytemplate belongs to its creator