Zendesk

mcp-zendesk

Zendesk MCP Pack — tickets, users, organizations via OAuth.

Part of Pipeworx — an MCP gateway connecting AI agents to 1684+ live data sources.

Tools

Quick Start

Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):

{
  "mcpServers": {
    "zendesk": {
      "url": "https://gateway.pipeworx.io/zendesk/mcp"
    }
  }
}

What this endpoint actually serves

tools/list at https://gateway.pipeworx.io/zendesk/mcp returns the tools in the table

above plus the shared Pipeworx meta-tools — ask_pipeworx,

discover_tools, search_within, remember/recall and the rest of the

gateway-wide set. So the tool count you see is larger than this table: a

single-pack endpoint currently lists roughly 30 shared tools alongside the

pack's own. The connection's initialize response states its exact scope, and

is the authoritative answer for a given day.

This is deliberate, not multiplexing by accident. The meta-tools are what let a

scoped connection answer a question this pack does not cover — via

ask_pipeworx, which routes across the whole catalog — without you adding a

second MCP server. There is currently no way to mount a pack endpoint without

them; if the extra schemas cost you more context than the routing is worth,

connect to the full gateway once rather than to several pack endpoints.

Or connect to the full Pipeworx gateway to get every pack's tools listed

directly, instead of just this one's:

{
  "mcpServers": {
    "pipeworx": {
      "url": "https://gateway.pipeworx.io/mcp"
    }
  }
}

Both URLs reach the same gateway and the same 1684+ data sources. The

only difference is which pack's tools are listed directly; ask_pipeworx

reaches all of them from either one.

No MCP client? Call it over HTTP

This pack runs against a connected zendesk account, so it needs a Pipeworx key: sign in at https://pipeworx.io/account, connect zendesk, then call POST https://gateway.pipeworx.io/v1/tools/zd_list_tickets with Authorization: Bearer <your Pipeworx key>. Inspect any tool: GET https://gateway.pipeworx.io/v1/tools/zd_list_tickets. Find one: POST https://gateway.pipeworx.io/v1/tools/search_packs with {"query":"..."}.

Standalone (no gateway account)

This package also runs as a local stdio MCP server — no Pipeworx account, no

gateway round-trip:

{
  "mcpServers": {
    "zendesk": {
      "command": "npx",
      "args": ["-y", "@pipeworx/mcp-zendesk"]
    }
  }
}

Or run it directly to confirm it starts:

npx -y @pipeworx/mcp-zendesk

It speaks MCP over stdin/stdout and answers initialize/tools/list/tools/call

for only this pack's tools — none of the shared meta-tools the gateway

connection above adds. Same source, same tools, no ask_pipeworx routing.

Using with ask_pipeworx

Instead of calling tools directly, you can ask questions in plain English —

this works on the pack endpoint above as well as on the full gateway:

ask_pipeworx({ question: "your question about Zendesk data" })

The gateway picks the right tool and fills the arguments automatically.

More

• Docs and guides
• pipeworx.io

License

MIT