Agent Academy is a free, source-linked library of skills, prompts, MCP servers and bot templates, organised into courses by profession, for people who hand real work to AI agents: 1,467 live resources, each with its original link, license and safety tags.
Bot template
Original text · EnglishFlags urgent support tickets, drafts replies from your docs, and turns gaps into help-article drafts; never sends
https://botsdots.site/templates/ticket-desk
https://x.ai/bot/47iWfw0I5xxt6uPqKj52G| Description | Flags urgent support tickets, drafts replies from your docs, and turns gaps into help-article drafts; never sends |
|---|---|
| Category | customer-sales |
| Schedule | on-demand |
| Access | inbox |
| Integrations | None stated |
| Creator | @Screaming_Chkn |
| First listed | 2026-10-11 |
| Listed in | kydlikebtc/awesome-grokbot, majiayu000/awesome-grok-bot, cs68614-hash/awesome-grokbot-templates, GrokBot HQ (CC BY 4.0) |
| Add to Grok Bot | https://x.ai/bot/47iWfw0I5xxt6uPqKj52G |
This is the BotsDots catalog record (CC0-1.0), shown in full. The bot’s instructions, skills and routines belong to its creator and are not republished: open them on x.ai.
A customer support plugin primarily designed for [Cowork](https://claude.com/product/cowork), Anthropic's agentic desktop application — though it also works in Claude Code. Provides ticket triage, escalation management, response drafting, customer research, and knowledge base authoring for support t
Sourcegithub.com/anthropics/knowledge-work-plugins/tree/main/customer-support
Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
Sourcegithub.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/kb-article/SKILL.md
FAQ-library first-line info@ assistant.
Sourcebotsdots.site/templates/faqt
Keep enablement current from real calls. Tracks questions, timestamps answers, and links back to the source recording.
Sourcebotsdots.site/templates/call-faq-miner
Sorts your support inbox, drafts replies in your voice, builds an FAQ from repeat questions, and watches for churn signals
Sourcebotsdots.site/templates/customer-support-desk
Designed for businesses and support teams that need calm, professional responses to unhappy customers without escalating tension. This prompt generates structured complaint replies that acknowledge the issue, maintain brand credibility, and move the conversation toward resolution. Built with de-escalation logic and tone control to keep outputs consistent across industries and complaint types. The final response is…
Sourceprompts.chat/prompts/cmp3infd60004kv04amyiigtj_customer-complaint-reply-system